Constructing an Adoption Model for e-Government Services

Maziar Shajari, Zuraini Ismail



The frequent use of e-Government services and the ability of the government to successfully implement e-Government to match the needs of the citizens remain to be understood. The purpose of this study is to construct an adoption model for the e-Government services by considering renowned technology adoption models. This model considered trustworthiness in shaping the adoption model. To test the model, questionnaire was designed, adapted from previous studies which were distributed to employees of public organizations in Esfahan, Iran. The proposed model was thoroughly analyzed using Structured Equation Modeling (SEM). The new adoption model modified and the final model consist of ten constructs including intention to use, trustworthiness, perceived usefulness, perceived ease of use, compatibility, social influence, job relevant, output quality, and image. The results affirmed that relationships between the model variables suggested good model fit. The fitted model of this study may be applied to other e-Government services of other countries.


Adoption of e-Government services; information technology adoption; trustworthiness; intention to use; structured equation modeling

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